The products, returns and errors
There is no right of return as the products are individually customized to each individual customer. I make solid products that are made to withstand a lot. I will at all times offer personal service and answer questions as best I can.
The products are made of a durable material, but there is no guarantee that they can withstand violent jerks even if they can withstand a lot. Black, gray and sand nylon are a little coarser than the other colors. If something should break, you can contact me by email.
If I sew wrong, get in touch and I will solve it in the best possible way. In case of wrong measurements made by the customer, I can be helpful with small adjustments. Any costs are charged to the customer.
All prices are excluding shipping costs, and are stated in Norwegian kroner. Prices are variable according to the customer's wishes, and are subject to change.
Prepay is only practiced. You will receive an invoice with all the necessary information and production will not start until it has been paid. Payment is made via vipps or bank transfer.
Confirmation of payment received will not be sent, but this can be confirmed upon request. However, payment will be requested after a certain time if nothing is received.
Order confirmation is sent manually with an invoice, and it may therefore take some time before this arrives by email. It can normally be expected in the inbox within three days.
All packages are regular shipped with tracking.
At the moment I can ship in Norway, Sweden, Denmark and Finland. Upon request, I can possibly ship to other parts of the world as well.
The product images are published immediately after production is completed. If the order is a gift, let me know in advance and I will wait with the publication until the customer gives the go-ahead.
Customer photos are published with the owner's consent if I receive photos.
All product images are allowed to be shared as long as the copyright in the left corner is included and the image is not edited. It must also be informed that the picture is borrowed / that the product comes from Borgos Design.
Personal information will never be shared, photos with a mobile number will be covered so only half the number is displayed. Photos of the customer's dog are not shared without approval.